CentraVizion Features

Most tools that provide in-depth broadband network diagnostics information only support one type of broadband platform. If you have a Fiber network, a limited number of staff may have access an element management system with limited diagnostics at best, and which is not very user friendly. If you manage cable devices, you may have a diagnostics tool just for that. With TruVizion, you get detailed broadband diagnostics for troubleshooting Fiber to the Home (FTTH) and DOCSIS cable networks. TruVizion gives you a single diagnostics application with a common interface that lets you troubleshoot both types of networks and devices, further increasing the efficiency in your operation.

We developed TruVizion to help multiple groups within your company make a difference in the quality of the service you provide. It can be used by your office staff, support technicians and engineers. Unlike other tools, you don’t have to search multiple screens to find what you’re looking for, and then realize you need an engineering degree to understand it all. The interface clearly shows what’s most relevant and most important, and it’s organized and presented in a way that makes troubleshooting your broadband modems and network a snap. The OLT and CMTS diagnostics screens provide a clear summary of issues and alerts and are perfect for your networking and engineering staff as they track down plant issues. The ONT and cable modem diagnostics screens are tailor made for your Call Center staff as they work with subscribers to troubleshoot issues.

Many diagnostic tools don’t get down to the customer level. TruVizion makes it easy to pull up an individual subscriber by modem or customer information. The search tools are always right there, wherever you are in the application. Quick Search allows you to find customers by last name, email address, phone number, or the MAC address of either the modem or any CPE device connected to the modem. One click opens the Full Search feature, where you can find customers by business name, physical address (like street name or zip code) or the IP address of either the modem or any device attached to the modem and other parameters. Plus, in all of the drill-in reports in TruVizion you can see the customer name and address and one click will take you to that customer’s device.

The CPE Diagnostics screen will help your support reps quickly find and resolve problems for individual customers, as well as see issues that may be impacting multiple subscribers. Current readings like RF levels, bandwidth use, alarms, errors, and other key metrics for that device are shown on a single, easy-to-read screen along with a map of the customer’s location. If the subscriber is on a cable modem, we also show key readings from the upstream channel the customer’s connected to. Your reps can easily ping the CPE or attached devices, view modem logs or reset the ONT or cable modem with a click of the mouse.